First of all, We are really very thankful to you that you have choose Litho theme for your WordPress site.

Welcome to the Litho family!

Our team is always ready to solve your queries related to Litho theme and its support during the working hours. In addition to this, you can also refer our detailed Litho documentation and knowledge base that our team has dedicatedly crafted.

However, we are not able to provide support for third party plugins.

To start with theme support, follow below steps :

Register With A User Account

Step 1: Register with a unique user name and password to setup your account. You can also login with Envato credentials.

Log In To Your Account

Step 2: When you login from https://www.themezaa.com/submit-ticket/login, the following dashboard will appear in front of you.

Once you are login to support, you can able to create a ticket of your query. The screen will appear to you, see image below.

Enter A Purchase Code

Step 3: Once you have click on next button, on the next slide you have to enter an Envato purchase code. To get purchase code, refer an image below.

Describe A Problem

Step 4: After entering a purchase code, click to the next button and describe your problem in detail. If it is possible, also upload an attachment of screen shot for more clarity. See image below.

Submit A Support Ticket

Step 5: Once you submit a ticket, you will directed to the support dashboard where you can see details of ticket submitted. Refer below image.

After creating a ticket, wait for at least 24 hours. As our team will look into the matter dedicatedly and trying to solve your ticket as quick as possible. As all tickets are replied by our team in a strict time order, from the oldest to newest.

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